CPS Homes

Radiators not heating evenly? How we coach tenants to fix it safely

The 1:1 tenant coaching we provide here at CPS Homes empowers renters to resolve issues before they become costly call-outs. In fact, in just three months (Dec 2024–Feb 2025), 38% of reported maintenance problems were resolved in-house, saving our landlords time, money, and stress. 

Here’s a recent example of how that looks in practice:

The issue:

A tenant reported that parts of some radiators were lukewarm, meaning some rooms weren’t heating up.

Our solution:

Responsibility: We explained to the tenant that there’s a term in their signed contract saying: “If a radiator is not working, or is only reaching a lukewarm temperature in part or in its entirety, you must bleed it.”

Guided troubleshooting: We walked the tenant through our visual and written guide on how to bleed a radiator using an inexpensive radiator key.

Further coaching: Because bleeding radiators can reduce boiler pressure, we walked them through safely topping it back up to the correct level – again using our guide.

The result: All radiators heated properly, improving comfort and avoiding a contractor call-out & charge.

It might sound simple, but this hands-on approach isn’t something many agents offer - and it’s one of the ways we go the extra mile for our landlords.

It might sound simple, but this level of thought and analysis isn’t something every agent offers – and it’s one of the many ways we go the extra mile for our landlords.

Why landlords choose us:

  • Relationship building: We don’t just focus on managing properties – we focus on creating long-term, positive experiences for tenants, which translates to better landlord/tenant relationships, lower turnover rates, fewer call-outs and a smoother experience all round.
  • Nurturing occupants: We know tenants are more than capable of handling minor maintenance issues themselves. We provide the support and guidance they need to confidently manage these issues as they arise.
  • Cost savings: By offering expert troubleshooting and informed decision-making at the first point of contact, we help landlords avoid unnecessary contractor fees.
  • Expert guidance: Our team’s higher-level training means we can quickly and accurately diagnose, assess and advise, without the need for a tradesperson.
  • Seamless management: Most issues are resolved behind the scenes, minimising disruption to you.

Don’t settle for an agent who doesn’t prioritise your bottom line. Switch to a team that saves you money and keeps your property in expert hands.

Learn more:

28 October 2025

The information contained within this article was correct at the date of publishing and is not guaranteed to remain correct in the present day.

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