Welcome to your new home!

We're so glad to have you on board. This welcome hub brings together everything you need to know to get settled smoothly - from paying your rent and setting up bills, to looking after the property during your tenancy. It's a handy one to bookmark and come back to whenever you need a refresher.

Use the bar above to switch between each page. We cover:

Getting started

• Paying your rent via standing order
• Setting up your utility bills
• Collecting your keys
• Check your inventory on day one to help protect your deposit
• How to get a parking permit

Reporting repairs & understanding your responsibilities

• Reporting a repair on our online portal
• Block/building management (for those in flats or purpose-built blocks)
• Our role as your managing agent
• A contract-holder-like manner
• Understanding fair wear and tear vs property damage

Looking after your rental property

• Waste management guide
• Preventing condensation and mould
• Avoiding charges for Blu Tack and strip/fairy lights
• Important fire safety reminder

Keep an eye on your emails too - we'll be sharing helpful reminders, tips and useful information throughout your tenancy to make things as easy as possible for you.