Which service type is best for me?

loungeThe first thing that springs to mind about lettings is finding tenants for a property. But what happens once they've moved in? Being a landlord comes with responsibilities. While tenants are expected to take care of minor maintenance during their tenancy, landlords are responsible for a property's structure, heating and hot water systems, sewerage, and annual safety certificates for things like gas, electricity, fire alarms and fire extinguishers.

The business of renting property can be complicated, so whether you want to be involved in every maintenance decision or none of them, we've developed a range of services for our landlords - and we're always willing to discuss any specifics you might want to adjust to reflect your preferences. Whether you want to come with us on inspections or have your own preferred contractors, we're happy to give you services that suit you best. If you like the sound of some services but not others, just let us know! After all, we're here to help, not hinder.

Fully Managed Service

Our fully managed service includes everything from tenant find, rental assessment, and comprehensive marketing, to organising maintenance works, safety certificates, and cover from our emergency maintenance response teams. We take the rental payments from the tenants and will chase any rent arrears, carry out periodic inspections, update the inventory, and take care of the tenancy deposits and any deposit disputes that might arise.


In other words, we'll manage the day-to-day jobs that you might not have time to take care of yourself and you can choose which of our individual services you prefer. Some of our landlords want to be contacted before all maintenance work; some want us to carry on with works and inform them afterwards. Some landlords like to carry out their own viewings, some just want receive regular reports by email. We know that every landlord is different, so let us know what's best for you and we'll arrange it for you.


We'll collect the tenants' rent, deduct our monthly management fee and any agreed maintenance costs, and then transfer the money to you. Monthly rental statements breaking down the figures are available for you to view online each month.

Rent Collection Service

If you're happy carrying out the maintenance but less keen on handling the money, our rent collection service is the perfect middle ground. We'll manage the financial side of things, including setting our experienced accounts team the task of chasing any rent arrears, but the tenants will still come to you with the property's maintenance issues. Inspections will also be your responsibility.

Tenant-Find Service

Our tenant-find service includes rental assessment, comprehensive marketing, employer and landlord referencing for potential tenants, credit checks to ensure their financial suitability, and the arrangement of the contract signing. We can also update your inventory and take care of the tenancy renewals if you want. If you're a hands-on landlord, and want to be involved in every decision regarding maintenance but also collect the tenants' rent yourself, this is the option for you.

Not sure what you need? Check out our services below and contact us to discuss a bespoke arrangement

Fully Managed Service

Fully Managed

Rent Collection Service

Rent Collection

Tenant-find Service

Tenant-Find

Purchase Assessment

We offer free advice on the type of properties that are suitable for letting and can negotiate with the seller on your behalf.

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Legislation Advice

We provide extensive advice on any applicable legislation, including HMO licensing, EPC requirements and safety certificates.

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Rental Assessment

We provide a rental valuation, with advice for maximum yield, and will suggest the type of tenant that is suitable for your property.

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Marketing

We extensively market your property through our website, major property portals, social media outlets and in our three Cardiff branches.

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Referencing

We conduct thorough referencing on every tenant, requiring employer, landlord and credit checks for professionals, and guarantors or an advance rental payment for students.

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Signing Tenancy Agreement

We'll draw up the contract between you and your tenant(s), and sign the agreement on your behalf as your agent.

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Security Deposit

We collect a deposit before the tenancy agreement is signed, and can register it with an approved tenancy deposit scheme, or transfer it directly to you for registration.

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Tenancy Renewals

We'll undertake a rent review at the end of the tenancy, and renew contracts with your permission where appropriate. We endeavour to renew fixed-term tenancies to increase your security.

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Tenancy turnaround

We'll automatically advertise your property upon receiving notice of a tenant's departure, so we can let it before it falls vacant and ensure your rental income is ongoing.

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Rent Collection

We collect rent from the tenant and forward it on to you monthly, less any outgoings or fees, with an online statement offering a complete breakdown of your account.

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Rent Arrears Chased

Any rent arrears will be chased regularly by our accounts team, through phone calls, letters, e-mails and house visits. We can also liaise with your solicitor, if it becomes necessary.

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Gas & Electrical Safety

We arrange the necessary safety certificates before the start of the tenancy and whenever they are due for renewal in the future.

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Furnishings & Fire Safety

We carry out tests to fire extinguishers and fire detector systems, and inspect your property to ensure it complies with fire safety legislation.

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Payment of Bills

We can arrange to pay any property-specific bills on your behalf.

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Maintenance

We use our own approved contractors to carry out maintenance within a budget you set for us, or we'll take the report from the tenants and ask how you'd like to proceed.

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Emergency Services

We have a team of contractors who provide emergency maintenance call-outs to our tenants, whatever the time of day or time of year.

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Inventory

We'll carry out an inventory and schedule of condition that records the fixtures and fittings of the property before the tenancy begins.

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Check-in Inspection

We'll meet the tenant(s) for a check-in appointment at the start of the tenancy, ensuring our detailed inventory documenting the condition of the property upon move-in is agreed and signed.

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Periodic Inspections

We'll carry out regular periodic inspections in order to meet certain regulations and to ensure the tenants are treating it well, as well as look for any improvements or maintenance work that may be required.

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Check-out Inspection

We carry out an accompanied check-out with the tenant, to compare the inventory with the condition at the end of tenancy. We'll report any work required to you, and make any claims necessary from the tenants' deposit.

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Utility & Council Tax Liability

We manage the transfer of billing liability between you and the tenant.

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Damage Disputes

We'll act as a stakeholder in any deposit disputes and provide evidence to the deposit protection scheme on your behalf.

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Contact us to discuss a bespoke arrangement