Behind the sale: The unsung hero of your property journey - meet Chelsea
For many, hearing the words “your sale has been agreed” signals the end of the journey – a done deal. But in reality, that’s just the beginning. The truth is, from the moment an offer is accepted, the real work starts.
And that’s where Chelsea, our dedicated Sales Progression Manager, steps in.
Buying or selling a home isn't just a two-party transaction – it often involves multiple links in a chain. For example, if a buyer is also selling, how many people are below them in that chain? If a vendor is purchasing onward, how many are above them? With so many moving parts, spinning plates, and emotions running high, it’s Chelsea who keeps everything – and everyone – on track.
What does Chelsea do?
Once the memorandum of sale is issued, solicitors for both buyer and seller are instructed. But nothing can move forward until both parties fully sign up with their solicitors, provide ID, and complete initial paperwork. This alone can waste 2–3 weeks if not prepared in advance.
That’s why we often advise sellers to pre-instruct their solicitor. With Chelsea overseeing this, those vital early weeks can be saved, meaning the buyer’s solicitor receives the draft contract pack sooner – the trigger for ordering local searches, which can take up to 4 weeks.
In short: being organised at the start can shave off nearly a month of wasted time – and Chelsea makes sure that happens.
Mortgage surveys: the clock is ticking
Chelsea also ensures the buyer’s mortgage survey is booked in within 14 days of an offer being accepted. Why the urgency?
Because until a surveyor (working on behalf of the lender) inspects the property and confirms the value and condition, a buyer only has a mortgage in principle – not a mortgage offer. Without that, there’s no guaranteed funding.
If that survey is delayed, problems can emerge months into a transaction. That’s where Chelsea’s persistence comes into play – chasing buyers, brokers, and lenders to avoid last-minute issues that could derail everything.
Keeping the chain moving
Property transactions can stretch over 3 to 6 months depending on chain complexity, solicitor workloads, and unforeseen hurdles. Delays are often caused by poor communication – and that’s exactly what Chelsea exists to prevent.
She keeps the pressure on – following up with solicitors, chasing up unanswered emails, making endless calls, and ensuring your file is treated as a priority. She’s the consistent voice pushing each transaction forward, even when others have gone quiet.
High pressure. High stakes. High impact.
The role of Sales Progression Manager is intense. The stakes are high – lives, finances, and futures all hinge on her persistence. But Chelsea’s passion never wavers. She thrives in this behind-the-scenes world – and it shows.
Don’t just take our word for it: the thank-you cards, flowers, chocolates (and the occasional bottle of wine!) from relieved and grateful clients speak volumes about her impact.
So next time you hear “sale agreed” – know that’s when Chelsea steps in.
And you can rest easy knowing someone’s working tirelessly to get you from “yes” to keys in hand.
Thinking of selling your Cardiff home?
With our experience, local insight and a boutique-style approach to selling, CPS Homes will guide you every step of the way. Give our team a call on 02920 454555 or pop into one of our Cardiff branches - we’d love to chat about your next move!
The information contained within this article was correct at the date of publishing and is not guaranteed to remain correct in the present day.
