We’ll only deal with maintenance-related issues as part of our fully managed service, and you can have as much or as little involvement as you want. It’s up to you if you want to carry out all the work yourself or you want us to contact you with every maintenance issues reported to us. Unless otherwise specified by you, or an emergency situation that could put your property or contract-holder at risk, all maintenance work awaits your authorisation.
We don’t spend your money without your consent, but if you’d like us to proceed with maintenance work up to a certain price without contacting you every time, we’re happy to proceed within the budget you've set us. We’re able to instruct our own in-house contractors, or, if you have preferred trades of your own, we’re happy to get in touch with them too.