Privacy, Accessibility and Copyright

Terms and Conditions

IMPORTANT NOTICE: PLEASE READ THIS CAREFULLY BEFORE USING THIS SITE. THIS SETS OUT THE CONDITIONS WHICH GOVERN YOUR USE OF THIS SITE AND THE USE OF ANY MATERIAL THAT MAY BE MADE AVAILABLE THROUGH THIS SITE. YOU MUST NOT USE THIS SITE IN ANY WAY UNLESS YOU AGREE THE FOLLOWING CONDITIONS.

CPS Homes are dedicated to protecting your privacy and will ensure that any personal data given by you is secure. Should you wish to discuss any aspects of our privacy policy, do not hesitate to contact us.

Collecting Information

If you are a regular visitor to our website or a first time user we may collect and hold personal information from you. This can be done through online forms, enquiries and if you register as a member on the site. You can, however, view the website including information about properties and services without giving any data.

Information collected is extremely useful in providing our customers with the highest level of service. Some of the ways in which we may use your data are:

  • providing you with the information you have requested
  • allowing us to respond to your enquiries
  • creating a bespoke service
  • crime prevention and prosecution of offenders
  • market research and production of statistics and reports
  • developing new products and services
  • improving levels of customer service

We may also share information with those organisations where you have agreed that we may do so. Where we intend to use your information for marketing purposes, you will be notified on our site at the time you are providing us with your information and be asked for consent to use your information for marketing purposes. You have the right at any time after you have given any consent to change your mind.

Storing Information

The information that you give us is stored on a secure database. We will keep this data for as long as necessary, in accordance with regulatory requirements.

Security of Data

When you use our site to submit any sensitive information, such as the user registration and login, we ensure that the information you send us is encrypted in transit by using a secure server (SSL) which can be verified from the padlock icon in your browser.

Other websites

We have links to other websites which are not covered by our privacy policy. Other websites privacy policies may differ from ours and, if you access other sites, information may be collected about you in accordance with the privacy policy of the other sites.

Website terms of use

Our three branches are CPS Homes, 34 Woodville Rd, Cathays, Cardiff, CF24 4EA, CPS Homes, 66 Albany Rd, Roath, Cardiff, CF24 3RR and 18 James St, Cardiff Bay, CF10 5EX. The registered office is CPS Homes, 34 Woodville Rd, Cathays, Cardiff, CF24 4EA, company number 5211337. CPS Homes is the trading name of CPS Property Management Ltd.

Any services or products that are offered on www.cpshomes.co.uk are only available to UK residents and will be governed by English Law should any legal dispute arise. The language in which we will conduct and communicate with you will be English.

No information given on this site is to be considered financial advice. If you require advice on any financial products or services, you are asked to seek independent advice.

CPS Homes are not responsible for the security or content of third party websites to which we have links on this site and we do not endorse or recommend any products or services advertised by them. We have a procedure for complaints, details of which can be obtained from any of our branches. Any disputes or complaints that we cannot resolve may be referred to an independent agency where appropriate.

We reserve the right to monitor and record telephone calls in order to be able to protect both you and us and improve our services.

Contacting CPS Homes

We welcome your views about the site and our privacy policy. If you would like to contact us with your feedback, please e-mail us.

Accessibility Statement

We make every effort to ensure that the Web site is accessible to as many people as possible, in compliance with W3C best practice accessibility guidelines. We aim to conform to the Web Content Accessibility Guidelines level 2.

In doing so, it is acting in accordance with the Disability Discrimination Act 1995 Part Four (as amended by Special Educational Needs Disability Act 2001) and the Disability Discrimination Act 2005.

If you would like further information or are experiencing problems accessing the CPS Homes Web site, please contact webteam@cpshomes.co.uk

Make the most of your visit to the CPS Homes website with some tips...

Increase the font size

For improved visibility you may be able to increase (or decrease) the size of text and alter the choice of font.

Internet Explorer Users:
Go to Internet Options (as above) and choose Colours. 
You can change text and background page colour as well as the colour in which links appear, and then click OK.
Choose Accessibility from within Internet Options and click on Ignore colours specified on Web pages.
When you click OK, this should ensure that the page you are viewing now appears with your specifications.

Change the colour of text and the background

You may require specific colours in order to be able to view My Account easily.

Internet Explorer Users:
Go to Internet Options (as above) and choose Colours.
You can change text and background page colour as well as the colour in which links appear, and then click OK.
Choose Accessibility from within Internet Options and click on Ignore colours specified on Web pages.
When you click OK, this should ensure that the page you are viewing now appears with your specifications.

How can I listen to the PDF documents on your website?

Download Adobe Reader then select 'View', then 'Read out loud' and your PC will dictate the document.

Copyright

All intellectual property rights and other similar rights, including, without limit, copyright, in and to the website and content that appears or is published on the website (the "materials") are owned by or licensed to CPS Homes. All such rights are expressly reserved to CPS Homes and/or the respective copyright owner or licensor.

In accessing this website, you may only download the materials for your own personal non-commercial use.

You are not permitted to copy, broadcast, download, store (in any medium), transmit, show or play in public, adapt or change in any way or communicate to the public the materials for any other purpose whatsoever without the prior written permission of CPS Homes.

Links to other third party sites are provided for your convenience, CPS Homes accepts no responsibility or liability for the content of those sites or of any external third party site which links to this website.

Requests for any further authorisation regarding proposed usage of the materials provided on this website should be addressed to:

The Internet Team
CPS Homes
66 Albany Roath
Roath
Cardiff
CF24 3RR
webteam@cpshomes.co.uk

Terms of Use

INTRODUCTION

1.1

"We" are CPS Property Management LTD (5211337) and our registered head office address is 34 Woodville Rd, Cathays, Cardiff, CF24 4EA, Wales. We can also be contacted at enquiries@cpshomes.co.uk. Our VAT number is [GB]779 326287

1.2

These terms and conditions are deemed to include our privacy policy and are collectively known as our "terms".

1.3

When you use this Site, you agree to be bound by these terms and conditions. If you do not agree to be bound by these Terms, you may not use this Site.

1.4

You may print and keep a copy of these Terms. They are a legal agreement between us and can only be modified with our consent. We may change these Terms at our discretion by changing them on the Site. The then current version of these Terms will apply whenever you use this Site.

NOTICES

2.1

All notices shall be given

2.1.1

to us, by email to enquiries@cpshomes.co.uk or by post to CPS Homes. Our address is 66 Albany Road, Roath, Cardiff, CF24 3RR, Wales.

2.1.2

to you, by email to the email address that you provide to us at the point of your registration, as may be amended by you on the Personal Details section of this Site from time to time.

2.2

All notices sent by email will be deemed to have been received on receipt (or, when received on a UK national holiday or on a Saturday or a Sunday, the next working day following the day of receipt). All notice sent by post will be deemed to have been received 3 working days after the date of posting.

CUSTOMER FEEDBACK

3.1

We operate a system to ensure that all customer feedback is dealt with fairly and consistently, and is properly recorded. We welcome any suggestions that you make about how we may improve our service. Please write to us at CPS Homes, 34 Woodville Rd, Cathays, Cardiff, CF24 4EA, Wales. Alternatively e-mail us at enquiries@cpshomes.co.uk We aim to acknowledge all customer feedback.

GENERAL

4.1

We may from to time to time change the content of this Site or suspend or discontinue any aspect of this Site, which may include your access to it. Subject to our notifying you to the contrary, any amendments or new content to this Site will be subject to these Terms.

3.2

These Terms are the whole agreement between you and us. You acknowledge that you have not entered into this agreement in reliance on any warranty or representation made by us (unless made fraudulently). If a court decides that any part of these Terms cannot be enforced, that particular part of these Terms will not apply, but the rest of these Terms will. A waiver by a party of a breach of any provision shall not be deemed a continuing waiver or a waiver of any subsequent breach of the same or any other provisions. Failure or delay in exercising any right under these Terms shall not prevent the exercise of that or any other right. You may not assign or transfer any benefit, interest or obligation under these Terms. The provisions of the Contracts (Rights of Third Parties) Act 1999 shall not apply to these Terms.

Indemnity

You acknowledge that you are solely responsible for the use to which you put this website and all the results and information you obtain from it and that all warranties, conditions, undertakings, representations and terms whether expressed or implied, statutory or otherwise are hereby excluded to the fullest extent permitted by law.

Save in respect of liability for death or personal injury arising out of negligence or for fraudulent misrepresentation, we and all contributors to this website hereby disclaim to the fullest extent permitted by law all liability for any loss or damage including any consequential or indirect loss or damage incurred by you, whether arising in tort, contract or otherwise, and arising out of or in relation to or in connection with your access to or use of or inability to use this website.

Whilst we take every care to ensure that the standard of this website remains high and to maintain the continuity of it, we do not accept any ongoing obligation or responsibility to operate this website (or any particular part of it).

If any part of our terms and conditions is deemed to be unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

These terms and conditions and your use of this website are governed exclusively by English law.

This does not affect your statutory rights as a consumer.