Tenant Emergencies

Please find details of our emergency contractors below. Contractors will only attend outside of office hours in cases of genuine emergencies. If your issue is not an emergency, then please report your issue to our office via maintenance@cpshomes.co.uk and we’ll arrange for a contractor to attend as soon as possible.

Please be aware that in some cases you will be required to pay the contractors up front, and as long as the contractor can confirm that you did not cause the problem, we will arrange reimbursement. This is necessary as contractors will not be able to confirm you live in a managed property when they attend.

Plumbing and Gas

The following scenarios are considered to be urgent:

  • Escape of water, where the leak can not easily be contained.
  • No access to hot water or electric shower, where the office is due to be closed the next day.
  • No working heating during periods of low temperatures, where the office is due to be closed the next day.
  • Smelling gas or carbon monoxide detector. Initially you must notify the Gas Board to shut off the Gas. (Call the Gas Emergency number on 0800 111 999).

MG Property Solutions: 07976780939

Gas Worx: 07894080679


The following scenarios are considered to be urgent:

  • Front door lock seized / broken
  • Bedroom locks seized / broken
  • Lost keys and no access to spares to gain access (you will always be required to pay for this).
  • Front or back doors not locking
  • Security problems following break in.

Cardiff City Locksmiths: 07399952999

MG Property Solutions: 07976780939


The following scenarios are considered to be urgent:

  • No power in all or a significant part of the property, where nothing is tripped on fuseboard.
  • Electrical burning.
  • Fuseboard failure / continual tripping of power
  • Fire alarms sounding continuously and not in need of battery replacements.

LOC Electrics: 07817415831


The following scenarios are considered to be urgent:

  • Any structural problem which puts the safety of the tenants / neighbours / passers by in danger, such as a collapsing wall / ceiling, etc.
  • Any structural problem which compromises the security of the property.

MG Property Solutions (General building): 07976780939

TGF Building (General building and roofing specialist): 07817781297

Colley Building Services: 07908681557

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CPS Homes - Did you know?

We have a full tenant-help guide available on our website, so give it a quick once-over before reporting any maintenance issues, as the answer to your problems (well, certain problems... we're not that good!) may well be there.

Naturally, there are going to be some things that are beyond your capabilities. After all, you're not going to be expected to go on a plumbing course just because you've chosen to rent a property! So if there's anything you're unsure of, it's always best to make contact with your landlord or managing agent and have them offer their advice.

Always be sure to report any maintenance issues you can't deal with yourself as soon as possible. Any delay may result in a deterioration in condition or, in the worst case scenario, irreparable damage, which you'd rather not be held responsible for because you didn't report it in time. It sounds outlandish, but it has been known to happen!

Bear in mind that if you instruct a contractor call-out, even in an emergency situation, you may be liable for a call-out charge that your landlord does not have to pay.