If your property is fully managed by CPS Homes, we're your first point of contact for everything during your tenancy. If you have any issues or problems whilst living there, just pick up the phone or send us an e-mail and we'll deal with things as quickly as possible. Likewise, you pay your rent to us each month and we pass it onto your landlord.
When it comes to moving in, keys are available for collection from one of our branches and, at the time of handing them out, we'll book an accompanied check-in inspection with you. We usually book it for a few days after move-in, allowing enough time for you to have lived there for a few days and come up with any questions/queries you may have. Then, when we meet you at the property for the check-in inspection, we'll do our best to address these. Your landlord has asked that we handle everything, so you may end up not having any direct contact with him/her, but rest assured that they'll be kept up-to-speed on everything. Ultimately, they own the property, so they have the final say on every matter.
If we're only collecting the rent on your property, it means we share management with your landlord. We operate a rent collection service on his/her behalf, meaning you pay your rent to us each month and we pass it on, but for everything else your landlord is your point of contact after you've signed the occupation contract with us. We'll provide his/her contact details to you during the signing appointment, allowing you to arrange the collection of keys directly when it comes to moving in.
Where we're only employed to find contract-holders for the property, your landlord manages your property directly, meaning he/she will be your point of contact once you've signed the occupation contract with us. Using the contact details we provide to you during the signing appointment, you can arrange the collection of keys