How Chelsea’s experience made all the difference for our Cardiff Bay seller

Buying a home can be stressful, especially when mortgage approvals don’t go as planned. That’s exactly what happened to one of our buyers for a flat in Prospect Place, Cardiff Bay...

Prospect Place is part of the Welsh Building Safety Fund, with developers providing mortgage comfort letters approved by the Welsh Government. These letters are meant to reassure lenders, but despite this, our buyer ran into issues.

Two lenders rejected their mortgage application - even though the paperwork was usually enough. Naturally, the buyer was worried they might not be able to complete the purchase.

This is where Chelsea’s experience came in. Our Sales Progression Manager knew which lenders were more likely to accept the documents and recommended one that had recently approved a mortgage in the same development. The buyer followed her advice - and just two weeks later, their mortgage offer came through!

Thanks to Chelsea’s expertise and quick thinking, the sale went ahead smoothly, and the buyer moved into their new home without further delays. It’s a perfect example of why having an experienced Sales Progression Manager makes all the difference.

So it’s no surprise our vendors love having Chels on their side - and why there’s often a bunch of flowers or a thank-you gift waiting for her at the office. She spots problems before they become dealbreakers and works tirelessly to keep your move on track.

Thinking of selling? Get in touch with our friendly, experienced team on 02920 454555 or click here to book a valuation.

20 August 2025

The information contained within this article was correct at the date of publishing and is not guaranteed to remain correct in the present day.

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