CPS Homes

Meet Zara, our dedicated Head of Maintenance.

We believe in building personal connections, so let's introduce you to some of our amazing team members who work tirelessly to care for you and your investment. First up, meet Zara, our friendly Head of Maintenance.

From what we've heard after 20+ years in the business, landlords often struggle with changing points of contact and poor communication when working with agents. We make sure all of our landlord clients have Zara's direct line and know she's there to assist them promptly with any property maintenance concerns. Here's what she had to say about her role in our 5 minute chat!


What does your role entail?


I handle maintenance issues, coordinate repairs and inspections, and manage the team. My goal is to ensure smooth communication and keep everyone updated on progress.

What's your favourite part of the job?


I absolutely love the team I work with and seeing everyone’s enthusiasm for the job, as well the satisfaction of efficiently resolving issues for our clients.

How would you describe your management style?


I have a collaborative approach, working closely with my team of 5. We have regular face-to-face interactions and build strong relationships based on trust, we’re always on the same page, able to communicate easily face to face and work really well together!


What tips would you give to self-managing landlords, with regards to property maintenance?


Regular inspections are essential to stay on top of maintenance. It's better to address repairs promptly rather than waiting for issues to escalate. We tend to find landlords who switch to our fully managed service really value our hassle-free maintenance and emergency handling. Their time is freed up and it’s all a lot less hassle.

What's your favourite thing to do outside of work?


I enjoy taking my dog for walks and finding new places to explore on the weekends!

Every single TrustPilot review mentioning Zara is a 5 star rating and we're not surprised! Click here to take a look.

09 June 2023

    The information contained within this article was correct at the date of publishing and is not guaranteed to remain correct in the present day.

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