CPS Homes is delighted to announce that we have obtained membership with the Association of Residential Letting Agents (ARLA), demonstrating that comply fully with their code of conduct, and have insurance policies that protect our clients.
ARLA membership gives our clients an extra level of security and affirmation that the standards that CPS Homes work to are approved and checked. The lettings industry is a notoriously unregulated industry, meaning it is imperative that when entrusting a letting agent with your assets you really can trust them.
For extra peace of mind, CPS Homes are also members of The Property Ombudsman (TPO) for both sales and lettings. The Property Ombudsman operates a redress scheme for our clients in the unlikely instance it will be required, and will ensure that fair decisions will be made.
What does all this mean for our clients? CPS Homes have always operated to exemplary standards, which have allowed us to gain these memberships with relative ease. These memberships demonstrate to our clients that our procedures and backup are over and beyond the industry norm, in addition to having qualified, knowledgeable members of staff that will be able to answer yours queries with confidence.
We are proud to announce that we have become the first Cardiff-based agency to become accredited with Landlord Accreditation Wales (LAW) - a national scheme recognising those landlords/agencies who excel in the service they provide.
Supported by the Welsh Assembly Government, the scheme is a joint initiative between the Private Sector Housing/Environmental Health Services from each of the 22 Local Authorities in Wales.
What does it mean to our customers? Our staff have gained property specific CPS Homes Accredited by Local Council qualifications either with the National Association of Estate Agents (NAEA) or Cardiff County Council directly on aspects of property management. Tenants seeking accommodation can be safe in the knowledge that they are dealing with an accredited agency which has been officially recognised as offering quality, well managed accommodation, as well as being professional in their dealings with their properties and tenants, and with the skills necessary to run a successful business.