CPS Homes

Our go-to advice for tenants when their washing machine isn't spinning properly

When a tenant reports an issue with an appliance, it can be tempting to jump straight to a repair. But repairs can be expensive – and if the machine’s nearing the end of its life, fixing one fault can easily be followed by another. That’s why we take a more considered approach designed to save landlords money in the long run.

Here’s how that looks in practice:


The issue:

A tenant reported that their washing machine was no longer spinning properly and was making a loud grinding noise.

Our solution:

  • Information first: Rather than calling a contractor straight away, our Account Management team asked the tenant for photos of the machine (inside and out), plus the model number from the sticker on the back.
  • Assessment: From those details, we could identify the make and model, gauge the machine’s age, and spot potential causes of the issue. In this case, it was a 10-year-old Indesit model – solid in its day, but likely nearing the end of its lifespan.
  • Expert guidance: From experience, the symptoms pointed to worn drum bearings, which means a new drum is needed (not cheap!). We explained this to the landlord, outlining that they might pay a £60 call-out and end up being told it's not economical to repair it. On the flipside, a brand-new machine could be purchased and fitted for around £375 – with removal of the old one and a new warranty included.
  • Informed decision: Based on our advice, the landlord opted to replace the machine.

The result:

No unnecessary repair bills, no wasted call-out fees, and a quick turnaround for the tenants – all thanks to our proactive, information-led approach.


It might sound simple, but this level of thought and analysis isn’t something every agent offers – and it’s one of the many ways we go the extra mile for our landlords.

Why landlords choose us:

  • Relationship building: We don’t just focus on managing properties – we focus on creating long-term, positive experiences for tenants, which translates to better landlord/tenant relationships, lower turnover rates, fewer call-outs and a smoother experience all round.
  • Nurturing occupants: We know tenants are more than capable of handling minor maintenance issues themselves. We provide the support and guidance they need to confidently manage these issues as they arise.
  • Cost savings: By offering expert troubleshooting and informed decision-making at the first point of contact, we help landlords avoid unnecessary contractor fees.
  • Expert guidance: Our team’s higher-level training means we can quickly and accurately diagnose, assess and advise, without the need for a tradesperson.
  • Seamless management: Most issues are resolved behind the scenes, minimising disruption to you.

Don’t settle for an agent who doesn’t prioritise your bottom line. Switch to a team that saves you money and keeps your property in expert hands.

Learn more:

23 October 2025

The information contained within this article was correct at the date of publishing and is not guaranteed to remain correct in the present day.

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