How Chelsea saved a purchase and gained a sale

At CPS Homes, we’re a tight-knit sales team. Everyone has a role to play, and we all pull together to make sure no sale is left behind. And if there’s one person who proves time and again how much of a difference that kind of support makes AFTER the sale is agreed, it’s our Sales Progression Manager, Chelsea.

Here’s just one example of why every sale needs a Chelsea…

The problem...

Angela at CPS had agreed a sale on a property we're marketing in Splott, but the buyer’s own sale in Cardiff Bay - handled by another local agent- was part of the chain. Much to the annoyance of all parties, after 6 long months, the sale of the Cardiff Bay property had completely fallen through, putting the purchase of the property in Splott in jeopardy.

The reason...

There was an unacceptable ground rent clause within the lease, so the mortgage lender was not happy to issue a mortgage offer. After much toing and froing it seemed that the only fix would be a costly, time consuming lease extension, which would have meant losing their chance of purchasing the property in Splott.

Enter, Chelsea...

Because they were buying through CPS Homes, Chelsea was on hand and came to learn of their situation. She had dealt with the same issue before at Windsor Quay, so knew exactly what needed to happen as soon as a new buyer was sourced. That confidence led them to part ways with their original agent and place their trust in CPS Homes instead.

The solution...

The CPS Homes sales team soon sourced a new buyer and as soon as it was passed over to Chelsea, she got straight to work. She spoke with the buyers’ mortgage broker (with their consent) and explained the ground rent clause so that a suitable lender could be used from the off. As a result, the mortgage offer came through in no time at all.

12 weeks from taking over the sale, it was all wrapped up - that’s 8 weeks less than the average leasehold transaction takes to go through in the UK. And best of all, all clients involved got the homes they’d been waiting for.

So it’s no surprise our vendors love having Chels on their side - and why there’s often a bunch of flowers or a thank-you gift waiting for her at the office. She spots problems before they become dealbreakers and works tirelessly to keep your move on track.

Thinking of selling? Get in touch with our friendly, experienced team on 02920 454555 or click here to book a valuation.

04 August 2025

The information contained within this article was correct at the date of publishing and is not guaranteed to remain correct in the present day.

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