Last week, we published the first in our nine-part tenancy guide for landlords which focused on the general information landlords need to know when renting out a property through CPS Homes estate agents. This week, we'll be discussing the level of involvement a landlord can have in the running of their rental property.
As the landlord, it’s your decision on how involved you are in the day-to-day running of your property.
Part of the sign-up process includes us asking our clients whether they want to be contacted in every instance of reported maintenance, or whether they are happy for us to go ahead on their behalf with jobs up to a set amount, e.g.: 'Go ahead with specialist repairs up to £150'.
When your preferences are to be contacted in every instance, please ensure that we have both your phone and e-mail contact details. With urgent maintenance issues, like when a boiler breaks down, we will endeavour to contact you, but if we don’t hear back from you in a reasonable timeframe (with an urgent job, this may only be a couple of hours), then we will have to go ahead and send one of our contractors out in order to ensure that you are fulfilling your legal obligations as the landlord and to prevent further, potentially irreparable damage.
If you are going to be unavailable at any point - for instance, going travelling - then please let us know in advance, and either give us an alternative contact that we can liaise with on your behalf, or change your preferences (even if temporarily) to allow us to go ahead without your authorisation. In practice, the vast majority of our landlords agree for us to go ahead with small and moderate jobs without the need to bother them for authorisation.
Are you a landlord looking to rent out your property? If so, get in touch with our lettings team today on 02920 668585, email: firstname.lastname@example.org, or come and visit us in our Woodville Road branch in Cathays.