Chains don’t break themselves. Estate Agents and Solicitors do...
Let that land…Because if no one’s chasing the chain, your move’s already at risk.
It might sound blunt - and that’s because it is. But in our world, blunt truths are sometimes the ones that need saying the most.
If you’re buying or selling, chances are you’re part of a chain. That means your move depends on several other deals happening - all at the same time, all in perfect sequence. It’s complex. It’s fragile. And it needs managing. But too often, no one is managing it. Not properly.
A chain is only as strong as the people watching it.
Here’s the issue: most buyers and sellers don’t have a full view of their chain. They know their bit - their buyer or seller - but beyond that? It’s often a mystery. And worse still, many estate agents are just as in the dark. Which begs the question: if nobody knows what’s going on, how can anyone fix it when things go wrong?
This isn’t just poor service.
It’s negligence.
Because once a chain is in motion, it has to be guided. Chased. Steered. Otherwise, it stalls...or worse, it breaks.
Where most agents stop, we start.
All too often, the moment an offer is accepted, the estate agent quietly steps back. The deal’s done, right Their job’s finished. Off it goes to the solicitors. And the agent? Moves on to the next listing.
The problem is, this is where most of the hard work actually begins. And here’s the honest truth:
- Most agents consider their work done the moment a sale is agreed
- Most solicitors don’t proactively communicate...
- ...and many don’t work at any real pace!
It’s exactly this kind of hands-off approach that allows chains to unravel.
We don’t wait and see. We take control.
We don’t sit back and hope everything runs smoothly. We actively manage the process from start to finish. Every buyer. Every seller. Every solicitor. We stay on top of every moving part. We chase. We call. We check in, often, and with purpose.
Here’s what that looks like in practice:
- Regular communication across the entire chain
- Relentless chasing of agents and solicitors
- Early warnings when delays are on the horizon
- Clear, straight-talking updates for our clients
There are no crossed wires. No silence. No wondering who’s doing what.
Just action - and results.
The 'Chelsea Effect': Why we never stop following up.
There’s one thing we’ve learned over the years: when a chain goes quiet, it starts to fall apart. That’s why Chelsea, our Sales Progression Manager, doesn’t stop chasing.
If she doesn’t get a response today, she’s back tomorrow. And the day after that. And the one after that. Because it only takes one weak link to delay your entire move, and we refuse to let that happen if we can help it.
So yes, we’re persistent.
Yes, we chase.
And yes, we know exactly who to speak to - and when - to keep your move alive.
About those solicitors we recommend…
We believe in being transparent. When we refer a solicitor, we may receive a small referral fee. But that’s not why we do it. We refer them because they:
- Answer the phone
- Reply to emails
- And most importantly, they communicate - with us, and with you
In short: they help us help you move. Because that’s the goal, isn’t it? Not to just agree a sale. But to actually complete it.
What’s holding your move together?
Chains break. Agents disappear. Solicitors stall. That’s the unfortunate reality...unless you’ve got a team who won’t let it happen.
We don’t stop when the offer’s accepted. We don’t hand it over and walk away. We stay in control - right up to moving day and beyond.
If you’re looking for that level of commitment and care, you’ll find it here. Let’s talk about your move.
And make sure it gets over the line.
The information contained within this article was correct at the date of publishing and is not guaranteed to remain correct in the present day.
