Helping tenants change strip lights in the kitchen (no call-out needed!)
At CPS Homes, we provide proactive 1:1 tenant coaching to help renters confidently tackle maintenance issues. 38% of those are resolved in-house (Dec 2024–Feb 2025), saving landlords time, money, and unnecessary call-outs. Here’s a case study of a common problem and how we resolved it.
The issue: A contract-holder reported that one of the strip lights in their kitchen had stopped working. They weren’t sure how to replace it and asked whether a contractor could be sent out.
Our solution:
Initial diagnosis: We reminded the contract-holder that their tenancy agreement clearly states: "You must change all light bulbs and fluorescent tubes that have ceased to operate, regardless of their height or type.” We explained that this issue would fall within their responsibilities, so calling out a contractor for something avoidable would result in a charge. We then offered practical help so they could sort it themselves.
Guided troubleshooting: We talked them through the following steps to safely change the bulb:
- Switch off the power: Before doing anything, we advised them to turn off the light at the wall and, ideally, switch off the power at the fuse box if unsure.
- Remove the old tube: Most fluorescent bulbs either twist out or pull out after releasing clips. We advised them to carefully remove any cover first, then gently twist or unclip the bulb from its fitting.
- Check the markings: Once the old tube was out, we asked them to check the model number and wattage printed on the tube, or take a photo, so they could find an exact replacement.
- Install the new one: After purchasing a like-for-like replacement, we explained how to slot the new tube into the fitting, ensuring it clicked securely into place.
Further coaching: To make the process even easier, we sent over a short video tutorial on how to replace strip lights.
The result: The contract-holder followed the steps and successfully replaced the bulb themselves.
Why landlords choose us:
- Relationship building: We don’t just focus on managing properties - we focus on creating long-term, positive experiences for tenants, which translates to better landlord/tenant relationships, lower turnover rates, fewer call-outs and a smoother experience all round.
- Nurturing occupants: We know tenants are more than capable of handling minor maintenance issues themselves. We provide the support and guidance they need to confidently manage these issues as they arise.
- Cost savings: By offering expert troubleshooting at the first point of contact, we help landlords avoid unnecessary contractor fees.
- Expert guidance: Our team’s higher-level training means we can quickly and accurately diagnose and guide tenants, without the need for a tradesperson.
- Seamless management: Most issues are resolved behind the scenes, minimising disruption to you.
Don’t settle for an agent who doesn’t prioritise your bottom line. Switch to a team that saves you money and keeps your property in expert hands.
The information contained within this article was correct at the date of publishing and is not guaranteed to remain correct in the present day.
