CPS Homes

Our go-to advice for tenants when their gas hobs won't ignite

At CPS Homes, we provide proactive 1:1 tenant coaching to help renters confidently tackle maintenance issues. 38% of those are resolved in-house (Dec 2024–Feb 2025), saving landlords time, money, and unnecessary call-outs. Here’s a case study of a common problem and how we resolved it.



The issue: A contract-holder got in touch after two of their gas hobs suddenly stopped igniting, making it tricky to cook properly.

Our solution:

Initial diagnosis: From experience, we suspected this was a simple fix and not something that needed a contractor visit. Gas hobs often stop sparking when food spills or oil builds up around the ignition nozzles.

Guided troubleshooting: We asked the contract-holder to:

- Make sure the gas supply was on (just in case).
- Clean around the ignition points with a soft brush and cloth to remove any grease or residue.
- Use a dry toothbrush to gently scrub around the metal nozzles.
- Avoid using too much water, as moisture can also cause ignition issues.

Further coaching: To prevent this issue in the future, we advised regular cleaning of the oven and hobs to avoid build-ups that could affect performance. A quick wipe-down after cooking can help stop this kind of thing from happening in the first place.

The result: Once the nozzles were cleaned up, both hobs started working again...no contractors needed!



Why landlords choose us:

  • Relationship building: We don’t just focus on managing properties - we focus on creating long-term, positive experiences for tenants, which translates to better landlord/tenant relationships, lower turnover rates, fewer call-outs and a smoother experience all round.
  • Nurturing occupants: We know tenants are more than capable of handling minor maintenance issues themselves. We provide the support and guidance they need to confidently manage these issues as they arise.
  • Cost savings: By offering expert troubleshooting at the first point of contact, we help landlords avoid unnecessary contractor fees.
  • Expert guidance: Our team’s higher-level training means we can quickly and accurately diagnose and guide tenants, without the need for a tradesperson.
  • Seamless management: Most issues are resolved behind the scenes, minimising disruption to you.
Don’t settle for an agent who doesn’t prioritise your bottom line. Switch to a team that saves you money and keeps your property in expert hands.


28 May 2025

The information contained within this article was correct at the date of publishing and is not guaranteed to remain correct in the present day.

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