CPS Homes

Leaking washing machine? We show tenants how to sort it themselves…

At CPS Homes, we provide proactive 1:1 tenant coaching to help renters confidently tackle maintenance issues. 38% of those are resolved in-house (Dec 2024–Feb 2025), saving landlords time, money, and unnecessary call-outs. Here’s a case study of a common problem and how we resolved it.


The issue: A contract-holder reported that their washing machine had stopped working and was leaking water.

Our solution:

Initial diagnosis: Experience tells us that washing machine issues are often fixable without the need for a contractor. We informed them that if there was a call-out, and the fault was due to something they could have fixed (like a clogged filter), they would be held liable for the contractor's charge.

Guided troubleshooting: We provided detailed guidance to help the tenant fix the problem themselves, advising them to clean the filter initially. We provided a link to a video tutorial on how to do this and explained that for freestanding machines they should carefully pull the machine out (after turning off the water supply) and disconnect the drainpipe. We sent a link to a video tutorial on cleaning the front filter and drainpipe too.

Further coaching: We encouraged the tenant to regularly clean the appliance to prevent future blockages. We also mentioned that the machine's user manual could offer additional troubleshooting steps specific to their model and we provided links to both general advice and video guides to ensure they had all the resources needed to resolve any future issues.

The result: The contract-holder successfully followed the troubleshooting steps and was able to fix the issue without needing a contractor.


Why landlords choose us:

  • Relationship building: We don’t just focus on managing properties - we focus on creating long-term, positive experiences for tenants, which translates to better landlord/tenant relationships, lower turnover rates, fewer call-outs and a smoother experience all round.
  • Nurturing occupants: We know tenants are more than capable of handling minor maintenance issues themselves. We provide the support and guidance they need to confidently manage these issues as they arise.
  • Cost savings: By offering expert troubleshooting at the first point of contact, we help landlords avoid unnecessary contractor fees.
  • Expert guidance: Our team’s higher-level training means we can quickly and accurately diagnose and guide tenants, without the need for a tradesperson.
  • Seamless management: Most issues are resolved behind the scenes, minimising disruption to you.
Don’t settle for an agent who doesn’t prioritise your bottom line. Switch to a team that saves you money and keeps your property in expert hands.

18 May 2025

The information contained within this article was correct at the date of publishing and is not guaranteed to remain correct in the present day.

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