How we help tenants deal with mould around shower seals – no call-out necessary...
At CPS Homes, we provide proactive and supportive guidance for tenants, helping them confidently tackle maintenance issues. We’ve found that 38% of reported maintenance issues (Dec 2024-Feb 2025) can be resolved in-house, saving landlords both time and money.
With our 1:1 tenant coaching, we guide renters through common fixes step by step, building their confidence and saving you unnecessary costs. If further action is needed, we’ll ensure it’s addressed promptly by the right professional.
Here’s a case study of a common problem and how we resolved it:
The issue: A contract-holder reported that there was mould around the seals of their shower, which appeared to be spreading.
Our solution:
- Initial diagnosis: We confirmed that the seals were in good condition when they first moved in, and it appeared that the mould was likely a result of condensation.
- Guided troubleshooting: We advised the contract-holder to wipe the seals using a mould and mildew removal product. We also provided a link to a YouTube video on how to clean seals effectively. If no luck, we recommended soaking the seals/ grouting with bleach overnight and wiping it down afterward. Additionally, we guided the tenant to monitor the area for any worsening conditions and get in touch if needed.
- Further coaching: We explained how condensation occurs and provided helpful guidance on how to minimise it. Some key tips included keeping the property well heated and ventilated, especially during cold weather and keeping windows open while cooking or showering. We highlighted that drying wet clothes indoors, especially over heaters or radiators, contributes to condensation and mould growth and suggested drying laundry outside whenever possible. We also shared Cardiff Council’s guidance on dealing with condensation.
- The result: The contract-holder followed the advice and when we attended to check the property the following week, the seals had improved dramatically compared to the photos that were sent in.
Why landlords choose us:
- Relationship building: We don’t just focus on managing properties - we focus on creating long-term, positive experiences for tenants, which translates to better landlord/tenant relationships, lower turnover rates, fewer call-outs and a smoother experience all round.
- Nurturing occupants: We know tenants are more than capable of handling minor maintenance issues themselves. We provide the support and guidance they need to confidently manage these issues as they arise.
- Cost savings: By offering expert troubleshooting at the first point of contact, we help landlords avoid unnecessary contractor fees.
- Expert guidance: Our team’s higher-level training means we can quickly and accurately diagnose and guide tenants, without the need for a tradesperson.
- Seamless management: Most issues are resolved behind the scenes, minimising disruption to you.
Don’t settle for an agent who doesn’t prioritise your bottom line. Switch to a team that saves you money and keeps your property in expert hands.
The information contained within this article was correct at the date of publishing and is not guaranteed to remain correct in the present day.
