CPS Homes

Cutting costs, saving time: How we resolve 38% of maintenance calls without a contractor

With our 1:1 tenant coaching, we guide renters through common fixes step-by-step, building their confidence and saving you (the landlord) unnecessary costs. If further action is needed, we’ll ensure it’s addressed promptly by the right professional.


Having spoken to our tenants and gathered feedback on how we compare with other agents, the response has been overwhelmingly positive - not just in the quality of our advice, but in how quickly our team responds too. Over the next few weeks we’ll be sharing a few case studies to showcase our process in action so you can see the exact steps we take and get a clear picture of the value we provide.


The issue: A contract-holder reported a power outage in part of their property.

Our solution:

  • Initial diagnosis: We confirmed if the outage affected only part of the property or the entire area, while at the same time referring to National Grid to see if there was an issue in the area.
  • Guided troubleshooting: When the issue was confirmed as localised to the property, we helped the occupier check their consumer unit (fuse box), which identified a tripped switch.
  • Further coaching: We guided them on identifying potential appliance or light issues causing the trip, providing video tutorials and written instructions as needed.

The result: The contract-holder resolved the problem themselves, avoiding a costly call-out. The trip was being caused by a faulty air fryer that they’d recently brought to the property from a parents’ house.

Why landlords choose us:

  • Relationship building: We don’t just focus on managing properties - we focus on creating long-term, positive experiences for tenants, which translates to better landlord/tenant relationships, lower turnover rates, fewer call-outs and a smoother experience all round.
  • Nurturing occupants: We know tenants are more than capable of handling minor maintenance issues themselves. We provide the support and guidance they need to confidently manage these issues as they arise.
  • Cost savings: By offering expert troubleshooting at the first point of contact, we help landlords avoid unnecessary contractor fees.
  • Expert guidance: Our team’s higher-level training means we can quickly and accurately diagnose and guide tenants, without the need for a tradesperson.
  • Seamless management: Most issues are resolved behind the scenes, minimising disruption to you.

Don’t settle for an agent who doesn’t prioritise your bottom line. Switch to a team that saves you money and keeps your property in expert hands. 

Learn more:

10 April 2025

The information contained within this article was correct at the date of publishing and is not guaranteed to remain correct in the present day.

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