Key collection details for your new home
On the start date of your tenancy, your keys will be available to collect from 12pm onwards at our Woodville Road branch (34 Woodville Road, Cathays, Cardiff, CF24 4EA).
Below are our standard office hours, but be sure to check Google just in case they’ve changed – especially around bank holidays and Christmas/New Year.
Standard office hours
Monday - Thursday: 9am - 5pm
Friday: 9am - 4.30pm
Saturday: 9.30am - 2pm
Sunday: Closed
A few key points to remember:
- If you're moving into a shared property, we’ll hand out the full set of keys to the first tenant who arrives to collect them.
- Photo ID is required, so please bring a valid passport or driving licence with you.
- If you have agreed a reduced rent period with your landlord as a permitted variation of your contract – where you’re permitted to store items but not occupy full-time – the keys will be given to you on a temporary loan basis only. Full access will begin once full rent payments commence.