Stage 3: Head of Lettings
Should the concerns raised still remain, or if you are dissatisfied with any aspect of our handling of the complaint at Stage 2, you may escalate the complaint by writing to the Head of Lettings, details of whom will be provided in our response at Stage 2
We will acknowledge your escalated complaint within 3 working days. A full review of the complaint will be undertaken, including how it has been handled to date, which may include further investigations into the background of the concerns.
Within 15 working days from receipt of the escalation, the findings and recommendations will set out, in writing, as a 'final viewpoint' on how it is believed the complaint can be resolved.