Emergency contact numbers
CPS Homes recomends:
Utility companies
- British Telecom (BT) 0800 800 150
(find out if your property has a
phone line pre-installed)
- Virgin Media 0845 454 1111
(find out if your property has a phone
line or broadband pre-installed)
- Western Power Distribution 0845 6015972
(find out your electricity supplier South Wales and South West England only)
- Transco 08706081524
(find out your gas supplier or call if you smell gas)
- Welsh Water 08000520145
- British Gas 0845 6091122
- Swalec (electric) 08000505252
- Swalec (gas) 08000520567
- NPower 0800 632632/0845 7145146
- Offgen 0800 887777
- Powergen 0870 2411233
- Southern Electric 0845 7585401
Emergency Locksmith
- Tonys Locksmith (Tony) 02920 344799 / 07798 612837 96 Crwys Rd, Cathays, Cardiff
(Please note call outs to locksmiths will not be paid by CPS Homes without prior consent of confirmation of lock failure by the locksmiths. CPS Homes will not reimburse call outs made by any other locksmiths)
Emergency Plumber
- PFM Plumbing (Paul) 07734 907330
(Unnecessary call outs will be payable by tenants)
Emergency Electrician
- LOC Electrics (Lee) – 07817415831
(Unnecessary call outs will be payable by tenants)
Cardiff County Council
- General enquiries 02920 872000 www.cardiff.gov.uk
- Council tax enquiries 02920 872087
- Bulky item collection 02920 872087
- Pest control 02920 872087
The local council offer the following phone numbers for advice in Cardiff:
Emergency contacts
To speak directly with an individual organisation during an incident, please use the contact numbers listed:
- Cardiff Council - Connect 2 Cardiff - 029 2087 2087
Emergency services
- South Wales Police - 999
- South Wales Fire & Rescue Service - 999
- Welsh Ambulance Services NHS Trust - 999
Utilities (General)
- Gas - 0800 111 999
- Electricity - 08000 520 400
- Water - 08000 853 968
Others
- Samaritans - 08457 90 90 90
- Environment Agency - 0800 80 70 60
Other useful student links:
Landlord & Tenant Insurance Products